For product service, please contact Alcon’s Technical Services Department at:

1-800-832-7827         

Operators experiencing problems with the system should refer to the Operating Instructions and Troubleshooting sections of the Operator’s Manual. Any problem which persists should be referred to the Alcon Technical Services Department or your local authorized service representative.

To avoid unnecessary shipping, please contact your Alcon Technical Services Department prior to return of any system or accessories. If return of the equipment is deemed necessary, a Return Authorization (RA) will be issued with appropriate shipping instructions.